Commitment To Our Clients

All information gathered by Controllership Focus Online team is completely confidential and shall not be disseminated in any way without permission of our clients. A copy of our privacy policy is available on the web at www.jasmith.com

The team will make every effort to meet all deadlines in a timely and efficient manner. All phone calls will be returned within 24 hours during normal business working hours.

We will notify you immediately if a problem is encountered and within 24 hours a solution will be presented.

Your CFO team is part of your business and can be reached by telephone, fax or email to assist as the need arises.

Fees will be discussed prior to any engagement and any fee adjustments necessary as a result of change in scope will be discussed when they arise.

Guarantee

In consideration of the trust that you have shown towards our firm by entrusting us with providing ongoing accounting services, we feel you deserve the finest possible service and the greatest loyalty. We are committed to looking after your business as if it were our own.

If you are dissatisfied with our service for ANY reason, please contact our office immediately. If your complaint is fair and reasonable and is not acted upon within 48 hours and/or the situation rectified within a reasonable time, we will refund the full fee paid by you relating to the complaint.

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What is this man doing? He’s managing his Canadian based technology business from Mexico. “My wife and I own property in southern Baja and we wanted to spend the winter months down there. We both run businesses that can be operated to a large degree by using the internet. But how was I to keep my bookkeeping and accounting up to date? J.A. Smith and Associates solved that for me. By using their QuickBooks Remote Desktop Connection, both my bookkeeper/accountant and I can have real-time access to my banking and client information… and we can keep it current. I would not be able to watch the incredible sunsets (while drinking a margarita, of course) and manage my business from here in Mexico without the service provided by Joyce and her team. Many thanks."

- Dynamic Sawmill Systems Ltd.

"I'd like to thank you all and extend many kudos for the teamwork and service level at Business Performance Solutions and J.A. Smith and Associates. I especially enjoy the 'Computer First Control Sheet', where I am able to record any problems I encounter and the BPS Team is able to access the Sheet and resolve the issues. The time and commitment that the BPS Team have invested in troubleshooting the network have, in my opinion, had a direct and measurable result in its improvement and have succeeded in making the network a viable, secure asset for us at Blueboy Express."

- Blueboy Express